At Standard Gear Army Store, we are committed to providing a smooth and reliable shopping experience. Our Refund and Return Policy ensures that you are covered in the event of receiving a damaged, defective, or incorrect product, or if items/accessories are missing from your delivery.

 

Return Eligibility

You are eligible for a return or exchange under the following conditions:

• Damaged or defective product
  
• Wrong item delivered
  
• Missing product/accessories
  
• Product is significantly different from what was ordered
  

 

Note: Return requests must be made within 24-48 hours of delivery.

Unboxing video and product images are mandatory for processing returns and exchanges.

 

How to Request a Return/Exchange

Please initiate a return/exchange by contacting us within 48 hours of delivery:

• Email: standardgear125@gmail.com
  
• WhatsApp: +91-9899099904
  

 

Mention your Order Number in the subject line and clearly state the reason for return/exchange with relevant photos/videos.

 

Product Condition for Return:

• Unused and in original condition
  
• In original packaging
  
• Must include invoice/receipt
  
• Items should be returned within 2 days of approval
  

 

Refund Policy

• All approved refunds will be issued as store credits (valid for 1 year) within 5–6 days
  
• If you prefer a refund to the original payment method, an email request is mandatory. Once approved, the refund will be credited within 15 business days.
  

 

Important Notes:

• Cancellation/Return Fee of up to ₹1000 is applicable to cover logistics and handling.
  
• No refund will be processed if:
  
• Product is used or not in original condition
• Request is made beyond 48 hours of delivery
  
• Product is part of non-returnable categories (see below)
  

 

Order Modification/Cancellation

 

Case 1: Modify Order (Address or Item)

Email or WhatsApp us within 12 hours of placing your order.

Case 2: Cancel Order

Cancellation is only possible before the order is shipped. Post-dispatch, cancellations are not allowed.

📧 Email or WhatsApp with Order Number. We will respond within 1 business day.

 

Special Cases

 

Case 3: Received Damaged/Defective Item

• Raise the issue within 48 hours
  
• Share images/video proof
  
• We will process an exchange within 2 working days
  

Case 4: Tampered or Missing Package

• Record unboxing video
  
• Report to us within 24 hours
  
• Failure to provide proof will result in ineligibility for refund/complaint
  

Case 5: Product Not as Expected

• Contact us within 24 hours
  
• Share order details and concerns
  
• Subject to review and approval

 

Delayed or Missing Refunds

If your refund hasn’t been received:

1. Check your bank or credit card account
   
2. Contact your payment provider or bank
   
3. Still no refund? Contact us at standardgear125@gmail.com
   

 

Contact Information

Standard Gear Army Store
IV/47, Gopinath Bazar, Delhi Cantt - 110010
Email: standardgear125@gmail.com
WhatsApp: +91-9899099904
Website: www.armyworld.in